Netrosa is dedicated to providing high-quality digital services, and this policy outlines our ongoing commitment to safeguarding your Personal Information.

We adhere to the Australian Privacy Principles (APPs) as defined in the Privacy Act 1988 (Cth) to govern the collection, usage, disclosure, storage, security, and disposal of your Personal Information. You can obtain a copy of the Australian Privacy Principles from The Office of the Australian Information Commissioner’s website here.

What is Personal Information and why do we collect it?

Personal Information refers to data or opinions that identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

We obtain this Personal Information through various means, including interviews, correspondence, telephone and fax communication, emails, our website, your website, media and publications, and from publicly available sources. Please note that we do not guarantee the policies of authorized third parties.

We collect your Personal Information primarily to provide our services to you, share information with our clients, and for marketing purposes. Additionally, we may use your Personal Information for secondary purposes closely related to the primary purpose, which you would reasonably expect. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we intend to use it.

Sensitive Information

The Privacy Act defines sensitive information to include details or opinions regarding an individual’s racial or ethnic origin, political views, membership in a political association, religious or philosophical beliefs, membership in a trade union or professional body, criminal record, or health information.

We will use sensitive information only for:

  • The primary purpose for which it was obtained.
  • A secondary purpose directly related to the primary purpose.
  • With your consent, or when required or authorized by law.

Third Parties

While we strive to collect Personal Information directly from you whenever reasonable and practical, there may be circumstances where third parties provide us with information. In such cases, we will take reasonable steps to ensure that you are informed about the information shared with us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances,

  • To third parties with your consent.
  • To third parties with your consent.

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

Once your Personal Information is no longer needed for its original purpose, we will take reasonable steps to either destroy it or permanently de-identify it. However, most Personal Information is stored in client files, which we retain for a minimum of 7 years.

Access to your Personal Information

You have the right to access, update, and correct the Personal Information we hold about you, subject to certain exceptions. To access your Personal Information, please contact us in writing.

We do not charge any fees for access requests, but an administrative fee may apply for providing a copy of your Personal Information. To protect your Personal Information, we may request identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We are committed to ensuring that your Personal Information is accurate, complete, and up-to-date. If you discover that the information we hold is not current or accurate, please notify us as soon as possible so that we can update our records and continue to deliver high-quality services to you.

Policy Updates

This Privacy Policy may change periodically and will be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or concerns about our Privacy Policy, please contact us at: